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RETURNS & EXCHANGES

LightsOut
Our returns policy lasts 30 days from the date of sale. If 30 days have passed since your purchase, unfortunately we cannot offer an exchange or a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require you to follow the below procedure:
- Please email the customer service team at: info@lightsoutbrand.com to request a return label.
- Please send your item back within 3 days of receiving the label.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return. If you are approved, then your exchange will be processed.

Sale items
Only regular priced items may be returned, unfortunately sale items cannot be returned. Full price items purchased using a discount code of any kind have the option to exchange. If item is returned then discount code is not reusable.

Depending on where you live, the time it may takes for your exchanged product to reach you, may vary.

Questions about the Return Policy should be sent to us at info@shoplightsout.com or by mail at
LIGHTS OUT Pro Inc.
10960 Wilshire Blvd
Los Angeles, CA, US 90024
Office: +1-213-246-4022
info@shoplightsout.com
www.shoplightsout.com
Egg Weights
Our return policy lasts 30 days from the date of sale. If 30 days have passed since your purchase, unfortunately we cannot offer an exchange or a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require you to follow the below procedure:
- Please email the customer service team at: info@shoplightsout.com to request a return

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
NAZO Boxing
Our return policy lasts 14 days from the date of sale. If 14 days have passed since your purchase, unfortunately we cannot offer an exchange or a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require you to follow the below procedure:
- Please email the customer service team at: info@shoplightsout.com to request a return

We charge a 25% restocking fee for all returns and you will be responsible for shipping costs when returning your item. Shipping costs are non-refundable.
Everlast
Our return policy lasts 30 days from the date of sale. If 30 days have passed since your purchase, unfortunately we cannot offer an exchange or a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require you to follow the below procedure:
- Please email the customer service team at: info@shoplightsout.com to request a return

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

EVERLAST RETURN & EXCHANGE POLICY COMPLETE DETAILS:
-Refunds will be credited by the same method in which items were originally purchased, provided the item is returned within 30 days of purchase.
-All products being returned must be returned in original, unopened packaging and must not be used. -Everlast reserves the right to decline a return request on opened, used merchandise that is not in a condition deemed acceptable.
-The customer will be responsible for shipping the item back to Everlast prior to any refund being issued. Customer is also responsible for shipping costs associated with product return.
-For exchange requests, customer is responsible for shipping costs associated with product return. Everlast will pay cost for shipping of the replacement merchandise.
-Everlast cannot be responsible for lost or missing packages and recommends that customer place tracking numbers on returned merchandise.

Everlast Contact Information:

Phone:
1.800.821.7930
(Monday - Friday 8:00 a.m. - 5:00 p.m. CST)

Email:
orderpro@everlast.com

Fax:
800.480.0348

Mailing Address:
Everlast Customer Service
1900 Highway DD
Moberly, MO 65270
RDX Sports
RDX Sports is definite that you will be satisfied with our products. But in case if you are not, perhaps due to size, color or model isn’t right for you-you can exchange or opt for a refund within 14 days of receiving your order. In case you have not received your order, you have 30 days to submit a claim. In addition, every RDX sports product comes with a 90 day warranty.

Manufacturer Fault:
-If your product has only manufacturing or material defect, claim can be entertained within the period of 90 days for exchange of product only. No refunds will be facilitated after the refund cooling off period (Manufacturer fault)

In case purchased item is not received:
-In case you didn’t receive the item within the specified delivery time period, you have 30 days to submit the complaint to customer support and after that claim will not be entertained.

In case of change of mind/no longer needed/or any reason apart from defect:
-Products can be swapped for a different size or color of the same product, provided that the preferred size or color is available in stock. This option is available within 14 days of the delivery and item must not be in used in that period. If the preferred size or color is not available, or you want a different product, please return the unwanted product and place a new order.

It’s essential that the product must not be defective or used by the customer and contain all original parts and accessories. We’d expect this to mean that you’ve kept all original packaging and tags, and that the product is undamaged overall.

We reserve the right to decline a return or an exchange at any stage if products are returned damaged.

To submit a return request, we require you to follow the below procedure:
- Please email the customer service team at: info@shoplightsout.com to request a return

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Limitation for returning the item:
-Once the customer informs the support team about his concern in 14 days of receiving the item, then the customer is bound to return back the item within 14 days of that notice period else the claim of return will not be entertained.
-Items returned without informing our support team after the period of 14 days will not be eligible for any claim.
-Any items returned for refund or exchange without original documentation or without return form will be rejected. Please clearly state on the invoice/return form the reason for return or exchange and whether you require a refund or exchange.
-You may return any item purchased for refund for any reason within 14 days, provided the item is unused and in it’s in resalable condition with original packaging and tags. Only items purchased from RDX or authorized merchants can be returned through this process.
-Refunds will be credited by the same criteria in which items were originally purchased, provided the item is returned within 14 days of receiving the item.
-RDX sports reserves the right to decline a return at any stage if item found in non-resalable condition.
-RDX sports will not be responsible for lost or missing packages sent by the customers and recommends that customer place tracking numbers on returned merchandise.
-Please ensure package is being sent to correct address for all returns otherwise RDX sports reserves all rights to decline the issuance of payment.
-Returns will be processed within 5 business days of arrival at our warehouse. It sometime takes up to 14 days to appear in your bank statement as bank processes vary by the institutions. Please note that refunds will be issued to the original method of payment.

RDX Contact Information:
Address: 158 Hornby Street, Bury, Lancashire, BL9 5BB
United Kingdom
Company number: 07391300
VAT: GB998495233
SPRI
We strive to create, design and provide state-of-the-art resistance exercise products, never losing sight that our most important goal is customer satisfaction. Our products are of the highest quality and are backed by market research, education and strategic alliances that generate and maintain customer loyalty. If you are not completely satisfied with your order, you may return the unused items (excluding CDs, DVDs, videos, audios and printed materials such as manuals, flash cards, charts, etc.) within 30 days from the date of invoice for a full refund (excluding shipping charges and any applicable restocking fees). If we made an error on your order, or if your product is defective, please call or email us to request a free return shipping label. A copy of the packing slip must accompany all returns. We reserve the rights to not accept returns that are in poor condition, do not have a return authorization number, or are not accompanied by a packing slip.

Original shipping and handling fees are not refundable. We'll credit or refund the value of the items returned and any taxes you were charged less the original shipping charges. Please contact Credit card adjustments should appear within two billing cycles.

To complete your return, we require you to follow the below procedure:
- Please email the customer service team at: info@shoplightsout.com to request a return
GAIAM
If you are not completely satisfied with your order, you may return the unused items (excluding CDs, DVDs, videos, audios and printed materials such as manuals, flash cards, charts, etc.) within 30 days from the date of invoice for a full refund (excluding shipping charges and any applicable restocking fees). If we made an error on your order, or if your product is defective, please call or email us to request a free return shipping label. A copy of the packing slip must accompany all returns. We reserve the rights to not accept returns that are in poor condition, do not have a return authorization number, or are not accompanied by a packing slip.

Original shipping and handling fees are not refundable. We'll credit or refund the value of the items returned and any taxes you were charged less the original shipping charges. Please contact Credit card adjustments should appear within two billing cycles.

To complete your return, we require you to follow the below procedure:
- Please email the customer service team at: info@shoplightsout.com to request a return
Rubberbanditz
Returns:
If you are unhappy with the bands, you have 60 days to send them back for a refund – no questions asked. Returned packages must be postmarked within 60 days of the confirmed date of delivery and must include the original order number. There is a 15% restocking fee for all returned items that are opened since we can’t resell them.

Original shipping and handling fees are not refundable. We'll credit or refund the value of the items returned and any taxes you were charged less the original shipping charges. Credit card adjustments should appear within two billing cycles.

To complete your return, we require you to follow the below procedure:
Please email the customer service team at: info@shoplightsout.com to request a return
Hypewear
We know that sometimes a product doesn’t work out and sometimes sizing can be a challenge, so at Hyperwear we offer a 30-day customer satisfaction policy.

We will issue a refund on unused items purchased from Hyperwear.com within 30 days of receipt and returned to Hyperwear within 60 days. For returns or exchanges through Amazon, Rogue or other site please contact reseller point of purchase to initiate.

Please initiate your exchange or return request below where you will receive authorization and additional instructions. Items must be returned to Hyperwear in good saleable condition and if possible in original packaging prior to the exchange product being shipped back to you.

Return and exchange shipping is at the customer’s expense and must be sent via a trackable method via FedEx, UPS or United States Post Office. Please allow 7-10 business days for processing once returned item is received by Hyperwear.

*Sales and promotions are not retroactive. Discounts may not be combined and coupons are valid on full price items only.
MXSelect
International Warranty – Home use only

This product is not designed or intended for use other than in the home environment. MX SELECT warrants that the MX55 Dumbbell System, purchased from an authorised agent and in its undamaged original packaging, is free from defects in materials and workmanship. MX SELECT will, at their discretion, repair or replace parts that become defective within the warranty period, subject to the specific inclusions and exclusions below. This warranty is in lieu of all other warranties, express or implied, including, without limitation, the implied warranties of merchantability and fitness for a particular purpose in some states.

Handsets – 2 Year Limited Warranty

MX SELECT will repair or replace any component of or within the Handsets should it fail due to any defect in materials or workmanship within 2 years of the original purchase. Warranty does not apply if Handset is dropped.

Weight plates – 2 Year Limited Warranty

MX SELECT will repair or replace any Weight Plate should it fail due to any defect in materials or workmanship within 2 years of the original purchase. Warranty does not apply if Handset has been dropped.
First Degree Fitness
EliteFTS
Return Policy:
All returns and exchanges are welcomed by EliteFTS. Just return the item with notation of all your information and instruction regarding your exchange or refund. Full credit will be issued for merchandise returned within 15 days of your receipt of shipment. A 25% restocking fee will apply to all returns shipped back to EliteFTS after 15 days of your receipt of shipment.

Items that CANNOT be returned:
-Custom made or custom order products may not be returned.
-All apparel must be returned with original tags attached and in condition to resell.
-All equipment and barbells cannot be returned, but they are covered under manufacturer’s warranty.
-There will be no refunds on books, e-books and DVD’s.
-Any downloadable software product cannot be returned.
-With the exception of shipping errors, refunds or credits are not issued for shipping charges.
-No other warranty written or implied exists.

Manufacturer‘s Warranty claims must be addressed to the manufacturers.

Powerlifting Gear Return Policy
All Gear to be returned must meet these guidelines in order to be accepted:

Merchandise must returned within 7 days of receipt of shipment
Merchandise must not be visibly worn. (We will be unable to restock for resale)

Merchandise condition must be in the same conditions as received. (ex: odor free, liniment free, baby powder free, chalk free etc.)

Damages and Shortages:
Merchandise damaged during shipping or shortages (missing items) must be reported to EliteFTS within 24 hours of receipt. We will contact the shipping company for visual inspection of the merchandise and box. We will then replace any confirmed damaged or missing merchandise.

Inspect all merchandise at the time of delivery before signing off with driver.

Damage occurring during shipment must be noted with the delivery driver in order to file a claim for damages. Failure to do so may result in a claim being rejected.

Keep all original cartons and merchandise as received

Damage claims must be filed with the freight carrier before we can replace lost or damaged merchandise.

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